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Office Support Specialist-Radiation Oncology - AdventHealth Altamonte
Location Address: 601 E. Altamonte Drive, Altamone Springs, FL
Top Reasons to work at AdventHealth - Altamonte
Located north of Orlando in the community of Altamonte Springs, our facility is consistently named “Best Hospital” for overall quality, reputation, doctors and nurses by local residents
As the largest satellite campus within the AdventHealth system, AdventHealth Altamonte has been providing state-of-the-art healthcare to the community since 1973
The 398-bed hospital cares for more than 168,000 patients a year. We are proud to be revolutionizing health care with visionary leadership and world-class resources
Work Hours/Shift: Full Time, Days (Mon. - Fri.)
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership to offer continuous patient service and be available for all clinical partners’ registration needs. Maintains schedule flexibility and effective time management by monitoring time and attendance to limit use of unauthorized overtime.
Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a compassionate and helpful manner while extending exemplary customer service and assistance as needed. Answers telephones, within (3) rings using scripted greeting, and responds to inquiries within and appropriate time-frame. Reviews physician orders to verify patient’s name, date of birth, diagnosis, ordering physician’s name and ensure orders have been signed by ordering physician. Maintains open line of communication with patients, leadership and clinicians when delays occur, or issues arise.
Creates new patient packets of pertinent forms as required by the hospital and department. Queues all patients upon arrival to department as needed. Captures patient ID photos and enters demographic information as needed.
Performs eligibility and benefits verification and re-verification applicable to patient’s visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available.
Screens and continually assists all incoming telephone calls and visitors to ensure routing to appropriate personnel within department and hospital in an accurate and timely fashion. Monitors patient wait and registration times. Enables center to achieve current standard of patient wait times.
Ability to use discretion when discussing personnel/patient related issues that are confidential in nature.
Ability to respond to ever-changing matrix of hospital needs and act accordingly.
Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time.
Computer skills including outlook, Microsoft, Word and Excel.
Minimum of one (1) year of customer service experience
Basic Life Support (BLS) Certification
Bi-lingual (English required and Spanish preferred), both written and verbal communication
Knowledge of Electronic Health Records (EHR)
Experience working with and obtaining insurance authorizations.
Read and understand medical terminology
One to two years of customer service in a medical office setting
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.