Description
Your Role:
The Medical Receptionist supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.
KEY RESPONSIBILITIES:
- Processes orders according to guidelines, follows computer downtime procedures.
- Enters and updates information in computer system to assure current information and retrieves data accurately.
- Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
- Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
- Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
- Orders, maintains and uses supplies in a cost effective manner.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
Position Shift:
View how Vanderbilt Health employees celebrate the difference they make every day:
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity -- of culture, thinking, learning and leading -- is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
* US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children's Hospital at Vanderbilt named as one of the Best Children's Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.
* Healthcare's Most Wired: Among the nation's 100 "most-wired" hospitals and health systems for its efforts in innovative medical technology.
* Becker's Hospital Review: named as one of the "100 Great Hospitals in America", in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.
* The Leapfrog Group: One of only 10 children's hospitals in the to be named at Leapfrog Top Hospital.
* American Association for the Advancement of Science: The School of Medicine has 112 elected fellows
* Magnet Recognition Program: Received our third consecutive Magnet designations.
* National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement
* Human Rights Campaign Healthcare Equality Index: 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.
TECHNICAL CAPABILITIES:
CUSTOMER SERVICE (NOVICE): - A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
TELEPHONE SKILLS (FUNDAMENTAL AWARENESS): - Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.
PATIENT DOCUMENTATION (FUNDAMENTAL AWARENESS): - The ability to receive and record patient information.
CORE ACCOUNTABILITIES:
- Organizational Impact: Performs clearly defined tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance.
- Problem Solving/ Complexity of work: Follows a well established process to solve routine problems where solutions are clearly prescribed.
- Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job.
- Team Interaction: Individually contributes to the team.
CORE CAPABILITIES:
SUPPORTING COLLEAGUES (S1):
- - Develops Self and Others: Continuously improves own skills by identifying development opportunities.
- - Builds and Maintains Relationships: Seeks to understand colleagues priorities, working styles and develops relationships across areas.
- - Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
DELIVERING EXCELLENT SERVICES (S1):
- - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
- - Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
- - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
ENSURING HIGH QUALITY (S1):
- - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards Ensures continuous improvement.
- - Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
- - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
MANAGING RESOURCES EFFECTIVELY (S1):
- - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
- - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
- - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
FOSTERING INNOVATION (S1):
- - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
- - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
- - Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.
